Software Technical Support and Quality Assurance Specialist

About Us


Shearwater Research is a privately held, profitable technology company which is the world leader in the field of technical diving computers and rebreather oxygen controllers. Based in Richmond, British Columbia, we have dealers in over 70 countries, and service centers in Canada, USA, UK, and New Zealand. We take pride in our corporate culture of high energy excellence, with self-managed professionals who thrive in delivering results in a tangible, visible manner. We are a fast growing company with a very bright future.

Shearwater Research is the world leader in the field of technical scuba diving computers. We take pride in delivering excellent customer service coupled with cutting edge technology.  If you would like to be part of a company culture of excellence with self-managed professionals who thrive in delivering results in a tangible, visible manner, and have fun while doing it, you would be a wonderful addition to the Shearwater team.

Shearwater Research is committed to a diverse environment and we want you on our team!

Job Description

Shearwater Cloud is our mobile and desktop application that allows divers to interact with dives from our dive computers.  In the Technical Support and Quality Assurance Specialist position, your work represents Shearwater’s brand promise: Powerful, Simple, Reliable.

Key Responsibilities

  • Provide technical support to customers in the field
  • Investigate customer complaints and issues
  • Work with developers to ensure issues are fixed
  • Write and execute Test Plans for Windows, Mac, iOS, Android
  • Perform release testing, regression testing, and set up automation testing
  • Evaluate and revise quality assurance standards

General Requirements

  • Customer service skills
  • Good attention to detail
  • Excellent communicator with good written and verbal skills
  • Positive team player who likes an organized, methodical, and collaborative environment
  • Data collection, management, and organization

 Technical Requirements

  • Prior experience testing multiplatform applications (Windows, Mac, iOS, Android)

Beneficial Experience

  • Scuba diving
  • Unity engine / mobile testing automation experience

 

Job Type: Full-time position based in Richmond British Columbia

Please submit your resume and cover letter by email to resume@shearwater.com


Contact and Next Steps

Please submit your resume and cover letter by email to resume@shearwater.com

Upcoming Dive Shows

Shearwater Research will be at the following dive shows:

Baltictech 2019

Read More / Nov 23-24 24

DRT HONG KONG 2019

Read More / Dec 13-15 Booth No. 232

2020 Diving Festival Tokyo

Read More / Feb 1, 2020 - Feb 2, 2020

2020 Underwater Intervention

Read More / Feb 4, 2020 - Feb 6, 2020 306

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2020 Boston Sea Rover

Read More / Mar 7, 2020 - Mar 8, 2020

2020 Beneath the Sea

Read More / Mar 27, 2020 - Mar 29, 2020 738

2020 TecFestNZ

Read More / Apr 6, 2020 - Apr 8, 2020

2020 Adex Singapore

Read More / Apr 17, 2020 - Apr 19, 2020 Booth P10

2020 DRT Shanghai

Read More / Apr 24, 2020 - Apr 26, 2020

2020 TEKDiveUSA

Read More / Apr 25, 2020 - Apr 26, 2020 41

2020 Scuba Show Long Beach

Read More / May 30, 2020 - May 31, 2020 720

2020 MIDE

Read More / Jun 12, 2020 - Jun 14, 2020 406