There are a few ways you can try to establish connectivity with your Android device:
Restart the app
Ensure “Location Services” are enabled
Restarting the Bluetooth connection every 30 seconds
Restart the Android device
If none of the methods proposed above works, please feel free to contact us at firstname.lastname@example.org
No, registering for a Shearwater cloud account is like registering for any new account. The password you opt to use have no relations to the password you use for your email.
Likely the situation you are experiencing is the old Bluetooth Pairing on your dive computer is stored a little awkwardly from the previous Windows Version. I advise we remove the Bluetooth pairing and re-establish it in Shearwater Cloud Desktop.
To remove the Bluetooth pairing, please follow these steps:
1) Open Bluetooth Settings by searching "Bluetooth & other devices" in your start menu and clicking the icon with the same name.
2) Click on any Dive Computer’s you see and select Remove Device.
3) Try uploading your dives via Cloud Desktop and ignore any prompts to manually reconnect your Dive Computer. Cloud Desktop will set it up automatically. This may take a few attempts, depending on the speed of your computer reinstalling the driver.
Your email server may have flagged the activation mail as spam. Check your SPAM/JUNK to see if there are any emails from Shearwater.
Android users please ensure you're using version 2.6.2. If you are experiencing trouble connecting to your dive computers, please confirm your software version and check for updates if not on 2.6.2.