Shearwater Cloud

How can I change my email address to a different email in the Shearwater Cloud App?

Unfortunately, as of right now the process for changing your email is a bit cumbersome and you will have to create a new account. Here is a little guide how to do so.

Backup your dives:

1) Sign in to Shearwater Cloud on desktop and sync.

2) Verify that all your dives are present.

3) Go to File-> Export Whole Database. Save this file somewhere easy to find.

Create a new account:

4) Sign up for a new account using the new email address.

5) Verify your email when the verification email comes.

6) Sign in to the new account

Import your backup:

7) Go to File -> Import Shearwater Database

8) Select your backup that you made in step 4.

9) After your dives are imported, sync.

I am having trouble connecting my Android device to my dive computer

There are a few ways you can try to establish connectivity with your Android device:

Restart the app
Ensure “Location Services” are enabled
Restarting the Bluetooth connection every 30 seconds
Restart the Android device

If none of the methods proposed above works, please feel free to contact us at support@shearwater.com

When registering for a Shearwater cloud account, should I be using the same password as the one I use for my email?

No, registering for a Shearwater cloud account is like registering for any new account. The password you opt to use have no relations to the password you use for your email.

My dive computer won't connect to Cloud Desktop after updating my Windows

Likely the situation you are experiencing is the old Bluetooth Pairing on your dive computer is stored a little awkwardly from the previous Windows Version. I advise we remove the Bluetooth pairing and re-establish it in Shearwater Cloud Desktop.

To remove the Bluetooth pairing, please follow these steps:

1) Open Bluetooth Settings by searching "Bluetooth & other devices" in your start menu and clicking the icon with the same name.

2) Click on any Dive Computer’s you see and select Remove Device.

3) Try uploading your dives via Cloud Desktop and ignore any prompts to manually reconnect your Dive Computer. Cloud Desktop will set it up automatically. This may take a few attempts, depending on the speed of your computer reinstalling the driver.

I did not receive any emails after registering for a Cloud account

Your email server may have flagged the activation mail as spam. Check your SPAM/JUNK to see if there are any emails from Shearwater.

Click on these icons to download the App: