FAQ

Choose your product below, and then search in the box below that to find your answers.

The Teric screen is made of sapphire crystal which is one of the most scratch resistant material that can reasonably be used as a watch window. However, sharp impacts can still result in scratches. In particular, chrome plating has very high hardness and may scratch the Teric window. If you are concerned with scratching the Teric window, we suggest using a screen protector. Exceptional impacts may still damage the window even with a protector fitted. Screen protectors are currently sold by several third-party vendors that fit the Teric.

Yes, we will replace the charger under warranty. In the meantime, there are a number of third-party wireless chargers that will work in a pinch.

The best charger we tested so far was the Choetech model (CHOETECH Wireless Charger, Qi Certified T511), and it is quite inexpensive. You can pair this (or the charger included with the Teric) with any portable power pack with a USB output port. The Teric battery is 560mAhr. I would derate a power pack down to about 40% of its capacity due to efficiency losses. Most portable power packs are at least 10,000mAhr (e.g Anker PowerCore 10000). So, (10000 * 0.4) / 560 = 7 charges. At 30 hours (minimum) per charge, this is at least 210 hours of portable operation.

 

Try taking the battery out and leaving it out for at least 5 minutes. This should allow the transmitter to reset, and often solves a loss of communications.

The typical battery life is 5 years.

The battery can be replaced at authorized service centers. The cost of replacement is $100 CAD + shipping.

The turn around time for replacement is 5 business days after receipt of payment, excluding shipping time. The battery replacement includes inspection, functional testing and pressure testing.

If the battery is not meeting performance specifications within the 2-year warranty period it will be replaced free of charge. Variations to battery lifespan can be expected due to operating at extremes of the rated specification, such as high environmental temperatures or repeatedly fully discharging the battery.

How to Calibrate:

  1. Find magnetic north using a compass
  2. Find compass setting in Teric
    • (menu > settings > compass)
  3. Calibrate and confirm
  4. Rotate Teric on all three axis TOWARDS magnetic north -
    • forward, sideways, and on edge
  5. Continue rotating the Teric in random directions for remaining calibration time
  6. Check the Teric against the compass

 

How to install:

  1. After washing your hands. pre-position the screen protector to the Teric (adhesive side downward).
  2. Clean the screen of your Teric with wet wipes followed by the dry wipes. then clear the remaining liquid with the microfiber cloth.
  3. Clean the dust on the screen with the dust absorber sticker.
  4. Peel off the protective film from the PET screen protector.
  5. Press the center of the PET screen protector and remove the tiny air bubbles by gently pushing outwards with the squeegee from the center (Allow 1 - 2 days for the smaller bubbles to fully disappear).

IMPORTANT NOTE:

  •             Must clean the dust on the screen and apply it in a dust free room.
  •             Air bubbles will automatically disappear within 24 hours.
  •             If there are air bubble spots. the section is not adhering, and you will need to gently peel off the screen protector carefully and reinstall it.

A Cautions:

Repeated removal of the PET screen protector may cause it to lose its adhesiveness. During application. excessive force may cause damage to the PET screen protector.