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Perdix AI

Firmware Updates

Current Firmware Version: 81

Update instructions

Note: Updating the firmware will reset the decompression tissue loading.

  1. Ensure that you have the latest Shearwater Cloud Desktop installed
  2. In Shearwater Cloud Desktop, go to Dive Computer > Update Firmware...
  3. On your Perdix, navigate to Start Bluetooth or  System Setup > System Setup > Load Upgrade, depending on your firmware version
  4. Shearwater Cloud Desktop will detect your Perdix and select the latest available firmware.
  5. Follow the instructions in Shearwater Cloud Desktop to select your firmware language and begin the update.

Getting Firmware Files

The easiest way to update your firmware is to download the new Shearwater Cloud Desktop and select Dive Computer-> Update Dive computer.  Follow the instructions on the screen and Shearwater Cloud Desktop will handle the rest.

Support Request

REPAIR SERVICE CENTERS AND SALES & DEALER SUPPORT CENTERS

  • For repairs, please contact your nearest Repair Center listed below via email or fill out this form for RMA shipping details when shipping to Canada
  • For sales inquiries, please contact your nearest regional sales representative office.
  • For customer support inquiries, please email info@shearwater.com.
  • For cloud software, bluetooth connectivity and IT support inquiries, please email info@shearwater.com.

United States Repair Center

DIVE-Tronix, LLC
Richard Morton
+1-858-775-4099
Snohomish, WA, USA
usaservice@shearwater.com
https://www.divetronix.com/

Asia Pacific Repair Center

Rob Edward
+64 21 535378
Wellington, NZ
asiapacservice@shearwater.com

United Kingdom Repair Center

Narked at 90 Ltd
+44.1933.681255
Northamptonshire, UK
info@narkedat90.com

United States Sales

Curt McNamee
+1-425-418-1425
Everett, WA, USA
cmcnamee@shearwater.com

Canada and California Sales

Alex Tayler
604-669-9958
Richmond, Canada
atayler@shearwater.com

Scandinavian & Baltic Sales

Rannva Joermundsson
+44 (0)7498 067388
Cornwall, United Kingdom
rannva@shearwater.com

New Zealand Sales

Andrew Simpson
021 2338763
asimpson@shearwater.com