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Perdix AI

Firmware Updates

Current Firmware Version: V72

Update instructions

Note: Updating the firmware will reset the decompression tissue loading.

  1. Ensure that you have the latest Shearwater Cloud Desktop installed
  2. In Shearwater Cloud Desktop, go to Dive Computer > Update Firmware...
  3. On your Perdix, navigate to Start Bluetooth or  System Setup > System Setup > Load Upgrade, depending on your firmware version
  4. Shearwater Cloud Desktop will detect your Perdix and select the latest available firmware.
  5. Follow the instructions in Shearwater Cloud Desktop to select your firmware language and begin the update.

Getting Firmware Files

The easiest way to update your firmware is to download the new Shearwater Cloud Desktop and select Dive Computer-> Update Dive computer.  Follow the instructions on the screen and Shearwater Cloud Desktop will handle the rest.

Support Request

SALES & CUSTOMER SUPPORT CENTERS AND REPAIR SERVICE CENTERS

  • For repairs, please contact your nearest Repair Center listed below via email or fill out this form for RMA shipping details
  • For cloud software, bluetooth connectivity and IT support inquiries, please email info@shearwater.com.
  • For sales & customer support inquiries, please contact your nearest regional sales representative office.

United States Sales & Customer Support

Curt McNamee
+1-425-418-1425
Everett, WA, USA
cmcnamee@shearwater.com

Canada and California Sales & Customer Support

Alex Tayler
604-669-9958
Richmond, Canada
atayler@shearwater.com

US Repair Center

DIVE-Tronix, LLC
Richard Morton
+1-858-775-4099
Snohomish, WA, USA
usaservice@shearwater.com
https://www.divetronix.com/

UK Repair Center

Narked at 90 Ltd
+44.1933.681255
Northamptonshire, UK
info@narkedat90.com

Asia Pacific Repair Center

Rob Edward
+64 21 535378
Wellington, NZ
asiapacservice@shearwater.com

New Zealand Sales & Customer Support

Andrew Simpson
021 2338763
asimpson@shearwater.com

Scandinavian & Baltic Sales

Rannva Joermundsson
+44 (0)7498 067388
Cornwall, United Kingdom
rannva@shearwater.com