Support & Downloads

Choose Product

Perdix

Firmware Updates

Current Firmware Version: V84

Update instructions

Note: Updating the firmware will reset the decompression tissue loading.

  1. Ensure that you have the latest Shearwater Cloud installed
  2. In Shearwater Cloud, go to Dive Computer > Update Firmware...
  3. On your Perdix, navigate to Start Bluetooth or  System Setup > System Setup > Load Upgrade, depending on your firmware version
  4. Shearwater Cloud will detect your Perdix and select the latest available firmware.
  5. Follow the instructions in Shearwater Cloud to select your firmware language and begin the update.

Getting Firmware Files

The easiest way to update your firmware is to download the new Shearwater Cloud and select Dive Computer-> Update Dive computer.  Follow the instructions on the screen and Shearwater Cloud will handle the rest.

Support Request

    REPAIR SERVICE CENTERS AND SALES & DEALER SUPPORT CENTERS

    • For repairs, please contact your nearest Repair Center listed below via email or fill out this form for RMA shipping details when shipping to Canada
    • For sales inquiries, please contact your nearest regional sales representative office.
    • For customer support inquiries, please email info@shearwater.com.
    • For cloud software, bluetooth connectivity and IT support inquiries, please email info@shearwater.com.

    United States Repair Center

    DIVE-Tronix, LLC
    Richard Morton
    +1 858 775 4099
    Snohomish, WA, USA
    usaservice@shearwater.com
    https://www.divetronix.com/

    Asia Pacific Repair Centre

    Rob Edward
    +64 21 535378
    Wellington, NZ
    asiapacservice@shearwater.com

    United Kingdom Repair Centre

    Narked at 90 Ltd
    +44 1933 681255
    Northamptonshire, UK
    info@narkedat90.com

    United States Sales

    Curt McNamee
    +1 425 418 1425
    Everett, WA, USA
    cmcnamee@shearwater.com

    Canada and California Sales

    Simon Morris
    +1 604 669 9958
    Richmond, Canada
    smorris@shearwater.com

    Asia Pacific

    Daren Marshall
    Regional Manager APAC
    +61 408 878 678
    LINE ID darenmarshall
    dmarshall@shearwater.com

    Scandinavian & Baltic Sales

    Rannva Joermundsson
    +44 7498 067388
    Cornwall, United Kingdom
    rannva@shearwater.com

    New Zealand Sales

    Andrew Simpson
    +64 21 2338763
    asimpson@shearwater.com