Support & Downloads

Firmware Updates

Current Firmware Version: V65

Update instructions

Note: Updating the firmware will reset the decompression tissue loading.

  1. Ensure that you have the latest Shearwater Desktop installed
  2. In Shearwater Desktop, go to Dive Computer > Update Firmware...
  3. On your Perdix, navigate to Start Bluetooth or  System Setup > System Setup > Load Upgrade, depending on your firmware version
  4. Shearwater Desktop will detect your Perdix and select the latest available firmware.
  5. Follow the instructions in Shearwater Desktop to select your firmware language and begin the update.

Getting Firmware Files

The easiest way to update your firmware is to download the new Shearwater Desktop and select Dive Computer-> Update Dive computer.  Follow the instructions on the screen and Shearwater Desktop will handle the rest.

Bluetooth

Support Request

SALES & CUSTOMER SUPPORT CENTERS AND REPAIR SERVICE CENTERS

  • For repairs, please contact your nearest Repair Center listed below via email for RMA shipping details.
  • For sales & customer support inquiries, please contact your nearest regional sales representative office.
  • For cloud software, bluetooth connectivity and IT support inquiries, please email info@shearwater.com.

New Zealand Sales & Customer Support

Andrew Simpson
021 2338763
asimpson@shearwater.com

United States Sales & General Customer Support

Curt McNamee
+1-425-418-1425
Everett, WA, USA
cmcnamee@shearwater.com

Canada and California Sales & Customer Support

Alex Tayler
604-669-9958
Richmond, Canada
atayler@shearwater.com

Asia Pacific Sales & Customer Support

Daren Marshall
+61 (0)7 3708 1008
+65 3159 3632
Brisbane, Australia
dmarshall@shearwater.com

US Repair Center

DIVE-Tronix, LLC
Richard Morton
+1-858-775-4099
Snohomish, WA, USA
usaservice@shearwater.com

EU Repair Center

Narked at 90 Ltd
+44.1933.681255
Northamptonshire, UK
info@narkedat90.com

Asia/Pac Repair Center

Rob Edward
+64 21 535378
Wellington, NZ
asiapacservice@shearwater.com