Support & Downloads

Choose Product


Firmware Updates

Current Firmware Version: V63

Update instructions

Note: Updating the firmware will reset the decompression tissue loading.

  1. Ensure that you have the latest Shearwater Desktop installed
  2. In Shearwater Desktop, go to Dive Computer > Update Firmware...
  3. On your Predator, navigate to Start Bluetooth or  System Setup > System Setup > Load Upgrade, depending on your firmware version
  4. Shearwater Desktop will detect your Predator and select the latest available firmware.
  5. Follow the instructions in Shearwater Desktop to select your firmware language and begin the update.

Getting Firmware Files

The easiest way to update your firmware is to download the new Shearwater Desktop and select Dive Computer-> Update Dive computer.  Follow the instructions on the screen and Shearwater Desktop will handle the rest.

Support Request


    • For repairs, please contact your nearest Repair Center listed below via email or fill out this form for RMA shipping details when shipping to Canada
    • For sales inquiries, please contact your nearest regional sales representative office.
    • For customer support inquiries, please email
    • For cloud software, bluetooth connectivity and IT support inquiries, please email

    United States Repair Center

    DIVE-Tronix, LLC
    Richard Morton
    Snohomish, WA, USA

    Asia Pacific Repair Center

    Rob Edward
    +64 21 535378
    Wellington, NZ

    United Kingdom Repair Center

    Narked at 90 Ltd
    Northamptonshire, UK

    United States Sales

    Curt McNamee
    Everett, WA, USA

    Canada and California Sales

    Alex Tayler
    Richmond, Canada

    Asia Pacific

    Daren Marshall
    Regional Manager APAC
    +61 408 878 678
    LINE ID darenmarshall

    Scandinavian & Baltic Sales

    Rannva Joermundsson
    +44 (0)7498 067388
    Cornwall, United Kingdom

    New Zealand Sales

    Andrew Simpson
    021 2338763