Release Notes Shearwater Desktop 3.1.1

Changes in Version 3.1.1:

Bug Notes:

  • SLIP RX issue is still prominent in Mac’s. This is being addressed in future Firmware updates.

New Features/Improvements:

  • Windows UI now merges both Perdix and Perdix AI connection protocols.
  • Added tooltip to help distinguish between protocols for Perdix for Macs.

12 Responses

  1. Can we expect to see integration with shearwater cloud in a future desktop release? Seems silly to have to sync computer/input notes twice, if the cloud service already exists.

    • Hello Steve,

      We are working on a new Desktop application called: “Shearwater Cloud Desktop”. It will be able to import all of your dive details from Shearwater Desktop. It is currently not available at this time however.

  2. When I updated Shearwater Desktop, I got an error saying something like “Install directory not empty. Cannot continue with upgrade.” I clicked OK. Now my old installation of Shearwater desktop is gone, along with all the data. Windows 10 is my OS.

    • It sounds like Shearwater Desktop did no install properly. Go to Program Files (x86) and delete the “Shearwater Research” Folder, then run the installer again. (If you cannot delete the folder, try restarting your computer first)

      This will not affect your dives since they are stored in a hidden directory on your Windows 10 computer. If somehow you do not see your dives, please email me at:, I will be able to help retrieve them.

  3. Hi Guys,

    Good work indeed. Do you plan to import logbooks from other format as well?
    I have hundreds of dives logged in another product and it would be nice having all of them in one place.


    • Shearwater Research

      Hi Dave, thanks for the kind words. For Shearwater Desktop we plan on only supporting Shearwater devices. Let me know if this answers your question.

      • Paul McCartney


        It would be helpful if Shearwater would make it possible to import another type of ‘generic’ log file or even from a CSV file.
        Many divers have significant e-logs prior to purchasing a Shearwater computer.
        Is this option being considered for Shearwater Desktop or Shearwater Cloud Desktop?

        Thank you

        • Shearwater Research

          This is good feedback. Thank you for taking the time to write about it to us. While we cannot promise to implement all the feedback we get, we do take consideration of it. Thanks again.

  4. Hi, just updates Desktop to version 3.1.3. Now I am getting the error #265 message when downloading my dives from my Petrel 2 (rEvo dive can).
    Any suggestion?
    Thanks and KR

    • Mark Lee

      Hi Claude,

      I’m sorry that you are having trouble. Please send us an email at and we will assist you.


      • Same trouble here… error #265 when trying to download divelog from Perdix.. 🙁