Windows 10 Update

UPDATE: The Windows 10 patch for Shearwater Desktop can now be downloaded. Click here to go to the downloads page and get the latest version of Shearwater Desktop.

Important Update on the Windows 10 Creator's Update

Back in April, Windows 10 released an update called the Creator’s Update which focused on Bluetooth Low Energy (BLE).  BLE is the protocol that the Perdix and Perdix AI use to communicate with Shearwater Desktop.  Ever since the update, numerous BLE issues have been reported and subsequently confirmed by Microsoft.  These issues have affected our users and their ability to connect to Shearwater Desktop.

Our software team has found a resolution and are currently working on a patch for Shearwater Desktop that will restore connectivity for all affected users.  We expect this release will be available early July.

You can find out if you have this update by doing the following:

  1. Go to your Start Menu on your PC and type winver. Click on the icon with the same name
  2. You will see a window like this:


Look at the Version Number.  If you have version 1703 , you have the Windows 10 Creators Update that is known to have issues.

For further information, please contact us.

10 Responses

  1. Please make sure you post this on Facebook when the update is available.

    Reply
    • Shearwater Research Shearwater Research

      Hi Leon, as soon as something is available we will update our website and Facebook!

      Reply
  2. AL

    Brill guys was struggling with this issue.
    I take it that the Shearwater Desktop v3.1.3 for Windows is not the new patched version then?

    Reply
  3. Thank you I’m so glad it will be sorted soon

    Reply
  4. A onde posso conseguir um manual em português do PERDIX?

    Reply
  5. Why don’t you give us a patch to connect to Windows 7 64 bit with the Perdix AI. I own two of your computers, petrel 1 which works flawless with Windows 7 64 bit and the Perdix AI. I can only get the Perdix to download to my Apple iPhone and Pad. Very disappointed with such a great computer, you and the dealers should put a declaimer that this computer can only be downloaded to the cloud. I have tried everything I could think of, followed numerous suggestions to no avail.

    Reply
  6. Any updates about Bluetooth connection issue with Windows 10 Creators ? I cannot connect my Perdix AI.

    Thanks

    Reply
    • Shearwater Research Shearwater Research

      The Windows 10 Creators issue has been solved. Please go the downloads page and install the latest version of Shearwater Desktop. If, after doing this, you still have problems connecting, it might be a hardware conflict related to a built in bluetooth in your computer. A common fix is to disable the built in bluetooth through Windows Device Manager and then use the Shearwater supplied bluetooth dongle to connect. If you are unsure of how to safely disable the built in bluetooth driver, please do not hesitate to contact us at techsupport@shearwater.com and we will help you out.

      Reply
  7. Your comment*

    Despite the new firware version, it’s still impossible to connect my Perdix AI
    Error 265 : write download data to file failed
    I restart the computer several times, check I get the last upgrade, but without positive results

    Thanks for your support

    Regards

    André

    Reply
    • Shearwater Research Shearwater Research

      Are you using a built in bluetooth? If so, there might be a hardware conflict related to a built in bluetooth in your computer. A common fix is to disable the built in bluetooth through Windows Device Manager and then use the Shearwater supplied bluetooth dongle to connect. If you are unsure of how to safely disable the built in bluetooth driver, please do not hesitate to contact us at techsupport@shearwater.com and we will help you out.

      Reply

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