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Shearwater offers a worldwide 2-year warranty on all products. The warranty lives with the unit, not with the original purchaser. This means that whether you buy your unit from our dealer network or second-hand, the warranty will still be effective.

Shearwater will, at its sole discretion, repair or replace defective products covered under warranty.

Unauthorized repairs, accidental damage, or negligence are not covered by the warranty.

The warranty covers included accessories such as chargers and straps.

 

Do I need to register my computer for warranty?

No. The warranty is linked to the computer’s unique serial number.

 

Who do I contact if my computer needs a repair?

You can contact our support team directly at info@shearwater.com or fill out the RMA form (Return Merchandise Authorization) here: https://www.shearwater.com/rma-request-form/

You may also contact your closest authorized service center directly using the contact details at the bottom of the page.

Please do not return any products without first obtaining an RMA from the relevant service center.

 

How much will my out-of-warranty repair cost?

A computer that comes in for an out of warranty repair will need to be disassembled to properly test the components to determine the failure. Once the failure has been determined, we will be able to accurately calculate an estimate for the necessary repairs. Please note that to prevent usage of potentially non-functioning computers, if you decline the repairs, and wish to have the computer returned to you, it will be returned disassembled.

 

How long will the repair take?

Shearwater and its authorized service centers aim to finish warranty repairs and authorized out of warranty repairs within 5 working days of receipt.

Delays in repair time may result due to holidays, parts delays, and/or the requirement for the computer to be repaired at a different location.

Please contact the relevant service center for a more accurate timeframe.

 

What is Shearwater’s service shipping policy?

You are responsible for the cost of sending in the computer for repair. As a reminder, do not send your computer to any repair centre until you have obtained an RMA from that repair centre. For in-warranty repairs, the computer will be shipped back at no charge. For out of warranty repairs, the return shipping charge is included within the repair estimate. If you have an out of warranty repair that you choose to decline, you may ask to have the service centre destroy it or ship it back at your cost.

 

How often should I have my computer serviced?

Shearwater recommends a general service of your dive computer every 2 years by an authorized service center.

 

Does the warranty cover the rechargeable battery in my Teric/Peregrine?

It is important to follow the directions for charging/storage in the computer’s manual to ensure peak battery performance.

If the battery is not meeting performance specifications within the 2-year warranty period, it will be repaired free of charge. Variations to battery lifespan can be expected due to operating at extremes of the rated specification, such as high environmental temperatures or repeatedly fully discharging the battery.

 

Battery Leaks

Damaged caused by battery leaks in dive computers that use a user changeable battery is not covered under warranty. Shearwater recommends the use of a lithium battery such as the Energizer Ultimate Lithium 1.5v battery to reduce the chance of battery leaks. Leaving AA batteries (especially alkaline batteries) in devices for extended periods of time significantly increases the chance of damage from a battery leak.

 

DEMO & PRO Computers

Please note that the warranty with our Demo & Pro model computers are only available to the original purchaser. For demo models, this means the authorized demo centre that purchased the computer. For Pro models, this extends to the original instructor/dive professional that was confirmed at time of purchase. This warranty is absolutely non-transferrable as these models are not intended for resale.

Repairs/service can be performed on Demo and Pro models, but if you are not the original owner, there will be a cost for the service.

 

Need a repair? Find your nearest service centre here.

Shearwater recommends service of your dive computer every 2 years by an authorized service centre.

The NERD 2 has Bluetooth® wireless technology which means it will connect with Shearwater Desktop and Shearwater Cloud. However it will not work on Shearwater Desktop with Windows 7 and below.

For more detailed steps on how to set up your NERD 2 SA on your regulator, please review the Open Circuit Mounting Guide which can be accessed here.

For more detailed steps on how to set up your NERD 2 Fischer on your rebreather loop, please review the ClosedCircuit Mounting Guide which can be accessed here.

 

 

The NERD 2 comes with a rechargeable lithium-ion battery. It lasts roughly 18 hours while on medium.

The typical battery life is 5 years or 500 charge cycles.

The battery can be replaced at authorized service centers. The cost of replacement is $100 CAD + shipping.

The turn around time for replacement is 5 business days after receipt of payment, excluding shipping time. The battery replacement includes inspection, functional testing and pressure testing.

If the battery is not meeting performance specifications within the 2-year warranty period it will be replaced free of charge. Variations to battery lifespan can be expected due to operating at extremes of the rated specification, such as high environmental temperatures or repeatedly fully discharging the battery.

When storing your NERD 2 please ensure you have rinsed it in fresh water, store in a cool and dry place, and make sure to fully charge it prior to storage.

Yes the NERD 2 is compatible with the NERD 1 mounts.

Try taking the battery out and leaving it out for at least 5 minutes. This should allow the transmitter to reset, and often solves a loss of communications.

Firmware Updates

Current Firmware Version: V87

Update instructions

Note: Updating the firmware will reset the decompression tissue loading.

  1. Ensure that you have the latest Shearwater Cloud installed
  2. In Shearwater Cloud, go to Dive Computer > Update Firmware...
  3. On your Perdix, navigate to Start Bluetooth or  System Setup > System Setup > Load Upgrade, depending on your firmware version
  4. Shearwater Cloud will detect your Perdix and select the latest available firmware.
  5. Follow the instructions in Shearwater Cloud to select your firmware language and begin the update.

Getting Firmware Files

The easiest way to update your firmware is to download the new Shearwater Cloud and select Dive Computer-> Update Dive computer.  Follow the instructions on the screen and Shearwater Cloud will handle the rest.

Support Request

    REPAIR SERVICE CENTRES AND SALES & DEALER SUPPORT CENTRES

    • For repairs, please contact your nearest Repair Center listed below via email or fill out this form for RMA shipping details when shipping to Canada
    • For sales inquiries, please contact your nearest regional sales representative office.
    • For customer support inquiries, please email info@shearwater.com.
    • For cloud software, bluetooth connectivity and IT support inquiries, please email info@shearwater.com.

    United States Repair Center

    DIVE-Tronix, LLC
    Richard Morton
    +1 858 775 4099
    Snohomish, WA, USA
    usaservice@shearwater.com
    https://www.divetronix.com/

    Asia Pacific Repair Centre

    United Kingdom Repair Centre

    Narked at 90 Ltd
    +44 1933 681255
    Northamptonshire, UK
    info@narkedat90.com

    Thailand Repair Centre

    United States Sales

    Curt McNamee
    +1 425 418 1425
    Everett, WA, USA
    cmcnamee@shearwater.com

    Asia Pacific

    Daren Marshall
    Regional Manager APAC
    +61 408 878 678
    LINE ID: @darenmarshall
    dmarshall@shearwater.com

    Scandinavian & Baltic Sales

    Rannva Joermundsson
    +44 7498 067388
    Cornwall, United Kingdom
    rannva@shearwater.com

    New Zealand Sales

    Canada and California Sales

    Simon Morris
    +1 604 669 9958
    Richmond, Canada
    smorris@shearwater.com