Support & Downloads

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FAQ

The NERD 2 has Bluetooth Smart (or Bluetooth Low Energy) which means it will connect with Shearwater Desktop and Shearwater Cloud. However it will not work on Shearwater Desktop with Windows 7 and below.

For more detailed steps on how to set up your NERD 2 SA on your regulator, please review the Open Circuit Mounting Guide which can be accessed here.

For more detailed steps on how to set up your NERD 2 Fischer on your rebreather loop, please review the ClosedCircuit Mounting Guide which can be accessed here.

 

 

The NERD 2 comes with a rechargeable lithium-ion battery. It lasts roughly 18 hours while on medium.

The typical battery life is 5 years or 500 charge cycles.

The battery can be replaced at authorized service centers. The cost of replacement is $100 CAD + shipping.

The turn around time for replacement is 5 business days after receipt of payment, excluding shipping time. The battery replacement includes inspection, functional testing and pressure testing.

If the battery is not meeting performance specifications within the 2-year warranty period it will be replaced free of charge. Variations to battery lifespan can be expected due to operating at extremes of the rated specification, such as high environmental temperatures or repeatedly fully discharging the battery.

When storing your NERD 2 please ensure you have rinsed it in fresh water, store in a cool and dry place, and make sure to fully charge it prior to storage.

Yes the NERD 2 is compatible with the NERD 1 mounts.

Firmware Updates

Current Firmware Version: V46

Update instructions

Note: Updating the firmware will reset the decompression tissue loading.

  1. Ensure that you have the latest Shearwater Desktop installed
  2. In Shearwater Desktop, go to Dive Computer > Update Firmware...
  3. On your Perdix, navigate to Start Bluetooth or  System Setup > System Setup > Load Upgrade, depending on your firmware version
  4. Shearwater Desktop will detect your Perdix and select the latest available firmware.
  5. Follow the instructions in Shearwater Desktop to select your firmware language and begin the update.

Getting Firmware Files

The easiest way to update you firmware is to download the new Shearwater Desktop and select Dive Computer-> Update Dive computer.  Follow the instructions on the screen and Shearwater Desktop will handle the rest.

Support Request

SERVICE CENTERS

Please contact your service enter via email for RMA shipping details.

US Service Center

Rebreathers USA, LLC.
Curt McNamee
+1-425-418-1425

Richard Morton
+1-858-775-4099
Everett, WA, USA
usasupport@shearwater.com

EU Service Center

Narked at 90 Ltd
+44.1933.681255
Northamptonshire, UK
info@narkedat90.com

Asia/Pac Service Center

Paul Trainor
+64.27.6128265
Wellington, NZ
asiapacservice@shearwater.com

United States Sales & Customer Support

Rebreathers USA, LLC. (Curt McNamee)
+1-425-418-1425
Everett, WA, USA
cmcnamee@shearwater.com

Canada and California Sales & Customer Support

Alex Tayler
604-669-9958
Richmond, Canada
atayler@shearwater.com

Asia/Pac Sales & Customer Support

Paul Trainor
+64.27.6128265
Wellington, NZ
ptrainor@shearwater.com