Support & Downloads

FAQ

1.5V non-rechargeable lithium batteries like the Energizer Ultimate Lithium batteries have the best overall performance characteristics for use in the Perdix 2 and Petrel 3.

Vibration functions will only work with these as well as 3.7V lithium rechargeable batteries.

Energizer Ultimate Lithium Batteries are much less likely to leak and cause computer damage. These batteries come with a ""No Leak Guarantee"" https://www.energizer.ca/about-batteries/battery-leakage#:~:text=Energizer%C2%AE%20Ultimate%20Lithium%E2%84%A2%20Batteries%20are%20GUARANTEED%20NOT%20TO,383%2D7323%20for%20return%20instructions.

White text takes up to three times as much power to display on the dive computer, dramatically reducing battery life.

All AMOLED's will experience some burn in over time. This is the appearance of a ghostly image on this display from previous images. The more the computer is used, the more burn-in will occur. We don't expect the burn-in to significantly affect user experience and feel that the added contrast and brightness provided by the AMOLED is far superior even with some burn-in over time.

The Petrel 3 supports up to 4 transmitters along with all of our AI enabled computers.

Yes. Both the Perdix 2 and Petrel 3 will work with the Legacy transmitters.

The Petrel 3 does not have recreational modes for DiveCan monitors, but it does for all other models.

No. The Petrel 2 cannot be upgraded. However, if you have a older style Petrel without a titanium surround, please contact your nearest Shearwater Service Centre for your options on adding this as a part of a general computer maintenance service.

No. Shearwater does not operate a trade in program. Contact your local Shearwater dealer for pricing and availability of a Petrel 3.

The Petrel 3 comes with a strong customizable vibration alert system. This is more effective than sound which can be difficult to hear when diving with a hood, or ascertain which computer is sounding an audible alarm when diving in a small group.

No. Your new Shearwater computer comes with a 2 year warranty from the date of purchase from your Shearwater dealer. The warranty lives with the computer rather than the diver and there is no need to register it with us. We suggest retaining your proof of purchase.

We strongly recommend that if you are not diving your Shearwater computer for an extended period of time, that you remove the battery to avoid the leaks and damage that can happen in any electronic device. Your dives and data is securely stored on the computer, even when the battery is removed. For more information on battery removal, see the Petrel 3 instruction manual for your particular model.

Shearwater recommends service of your dive computer every 2 years by an authorized service centre.

The Shearwater Petrel 3 should be stored in a clean, cool and dry environment. Do not allow salt deposits to build up on your dive computer. Wash your computer with fresh water to remove salt and other contaminants. Do not use detergents or other cleaning chemicals as they may damage the Petrel 3 dive computer. Allow to dry naturally before storing. Do not wash with high pressure water as it may damage the depth sensor. Store the Shearwater Petrel 3 upright and out of direct sunlight in a cool, dry and dust free environment. Avoid exposure to direct ultra-violet radiation and radiant heat. Do not store batteries in the Petrel 3 for long periods (several months). Batteries can and do leak, so don’t risk your expensive computer on a simple task like removing batteries. Dead batteries are at a higher risk of leaking.

The standard decompression model is Bühlmann ZHL-16C with Gradient Factors. Also, the VPM-B decompression model and DCIEM is available by purchasing an unlock code. More information can be found in the Petrel 3 manual. Recommended reading is "Clearing up the Confusion About Deep Stops" - Eric C. Baker, P.E.

In Gauge Mode the Petrel 3 does not know what gas you are breathing and therefore cannot track the inert gas tissue loading.

While almost any kind of AA battery will work with your Shearwater Petrel 3, 1.5V lithium batteries like the Energizer Ultimate Lithium work best. This battery type performs well in a wide temperature range and is much less likely to leak and cause damage to your dive computer. Read more here: https://www.energizer.com/about-batteries/battery-leakage

Here are the supported battery types:

Battery TypeApprox.
Battery Life
Vibration
Support
Fuel
Gauge
Cold water
Performance
1.5V Lithium
Recommended
60 hoursYesYesVery Good
1.5V Alkaline45 hoursNoYesOk
1.2V NiMh Rechargeable30 hoursNoNoPoor
3.6V Saft LS14500130 hoursNoNoPoor
3.7V Li-ion Rechargeable35 hoursYesYesGood

For more info, please refer to the Petrel 3 manuals:
Petrel 3 Recreational Manual | Petrel 3 Technical Manual

Shearwater offers a worldwide 2-year warranty on all products. The warranty lives with the unit, not with the original purchaser. This means that whether you buy your unit from our dealer network or second-hand, the warranty will still be effective.

Shearwater will, at its sole discretion, repair or replace defective products covered under warranty.

Unauthorized repairs, accidental damage, or negligence are not covered by the warranty.

The warranty covers included accessories such as chargers and straps.

 

Do I need to register my computer for warranty?

No. The warranty is linked to the computer’s unique serial number.

 

Who do I contact if my computer needs a repair?

You can contact our support team directly at info@shearwater.com or fill out the RMA form (Return Merchandise Authorization) here: https://www.shearwater.com/rma-request-form/

You may also contact your closest authorized service center directly using the contact details at the bottom of the page.

Please do not return any products without first obtaining an RMA from the relevant service center.

 

How much will my out-of-warranty repair cost?

A computer that comes in for an out of warranty repair will need to be disassembled to properly test the components to determine the failure. Once the failure has been determined, we will be able to accurately calculate an estimate for the necessary repairs. Please note that to prevent usage of potentially non-functioning computers, if you decline the repairs, and wish to have the computer returned to you, it will be returned disassembled.

 

How long will the repair take?

Shearwater and its authorized service centers aim to finish warranty repairs and authorized out of warranty repairs within 5 working days of receipt.

Delays in repair time may result due to holidays, parts delays, and/or the requirement for the computer to be repaired at a different location.

Please contact the relevant service center for a more accurate timeframe.

 

What is Shearwater’s service shipping policy?

You are responsible for the cost of sending in the computer for repair. As a reminder, do not send your computer to any repair centre until you have obtained an RMA from that repair centre. For in-warranty repairs, the computer will be shipped back at no charge. For out of warranty repairs, the return shipping charge is included within the repair estimate. If you have an out of warranty repair that you choose to decline, you may ask to have the service centre destroy it or ship it back at your cost.

 

How often should I have my computer serviced?

Shearwater recommends a general service of your dive computer every 2 years by an authorized service center.

 

Does the warranty cover the rechargeable battery in my Teric/Peregrine?

It is important to follow the directions for charging/storage in the computer’s manual to ensure peak battery performance.

If the battery is not meeting performance specifications within the 2-year warranty period, it will be repaired free of charge. Variations to battery lifespan can be expected due to operating at extremes of the rated specification, such as high environmental temperatures or repeatedly fully discharging the battery.

 

Battery Leaks

Damaged caused by battery leaks in dive computers that use a user changeable battery is not covered under warranty. Shearwater recommends the use of a lithium battery such as the Energizer Ultimate Lithium 1.5v battery to reduce the chance of battery leaks. Leaving AA batteries (especially alkaline batteries) in devices for extended periods of time significantly increases the chance of damage from a battery leak.

 

DEMO & PRO Computers

Please note that the warranty with our Demo & Pro model computers are only available to the original purchaser. For demo models, this means the authorized demo centre that purchased the computer. For Pro models, this extends to the original instructor/dive professional that was confirmed at time of purchase. This warranty is absolutely non-transferrable as these models are not intended for resale.

Repairs/service can be performed on Demo and Pro models, but if you are not the original owner, there will be a cost for the service.

 

Need a repair? Find your nearest service centre here.

Firmware Updates

Current Firmware Version: V92

Update instructions

The easiest way to update your firmware is to download the new Shearwater Cloud and select Dive Computer-> Update Dive computer.  Follow the instructions on the screen and Shearwater Cloud will handle the rest.

Support Request

    REPAIR SERVICE CENTRES AND SALES & DEALER SUPPORT CENTRES

    • For repairs, please contact your nearest Repair Center listed below via email or fill out this form for RMA shipping details when shipping to Canada
    • For sales inquiries, please contact your nearest regional sales representative office.
    • For customer support inquiries, please email info@shearwater.com.
    • For cloud software, bluetooth connectivity and IT support inquiries, please email info@shearwater.com.

    United States Repair Center

    DIVE-Tronix, LLC
    Richard Morton
    +1 858 775 4099
    Snohomish, WA, USA
    usaservice@shearwater.com
    https://www.divetronix.com/

    Asia Pacific Repair Centre

    United Kingdom Repair Centre

    Narked at 90 Ltd
    +44 1933 681255
    Northamptonshire, UK
    info@narkedat90.com

    Thailand Repair Centre

    United States Sales

    Curt McNamee
    +1 425 418 1425
    Everett, WA, USA
    cmcnamee@shearwater.com

    Asia Pacific

    Daren Marshall
    Regional Manager APAC
    +61 408 878 678
    LINE ID: @darenmarshall
    dmarshall@shearwater.com

    Scandinavian & Baltic Sales

    Rannva Joermundsson
    +44 7498 067388
    Cornwall, United Kingdom
    rannva@shearwater.com

    New Zealand Sales

    Canada and California Sales

    Simon Morris
    +1 604 669 9958
    Richmond, Canada
    smorris@shearwater.com