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FAQ

The Teric screen is made of sapphire crystal which is one of the most scratch resistant material that can reasonably be used as a watch window. However, sharp impacts can still result in scratches. In particular, chrome plating has very high hardness and may scratch the Teric window. If you are concerned with scratching the Teric window, we suggest using a screen protector. Exceptional impacts may still damage the window even with a protector fitted. Screen protectors are currently sold by several third-party vendors that fit the Teric.

Yes, we will replace the charger under warranty. In the meantime, there are a number of third-party wireless chargers that will work in a pinch.

The best charger we tested so far was the Choetech model (CHOETECH Wireless Charger, Qi Certified T511), and it is quite inexpensive. You can pair this (or the charger included with the Teric) with any portable power pack with a USB output port. The Teric battery is 560mAhr. I would derate a power pack down to about 40% of its capacity due to efficiency losses. Most portable power packs are at least 10,000mAhr (e.g Anker PowerCore 10000). So, (10000 * 0.4) / 560 = 7 charges. At 30 hours (minimum) per charge, this is at least 210 hours of portable operation.

 

Try taking the battery out and leaving it out for at least 5 minutes. This should allow the transmitter to reset, and often solves a loss of communications.

The typical battery life is 5 years.

The battery can be replaced at authorized service centers. The cost of replacement is $100 CAD + shipping.

The turn around time for replacement is 5 business days after receipt of payment, excluding shipping time. The battery replacement includes inspection, functional testing and pressure testing.

If the battery is not meeting performance specifications within the 2-year warranty period it will be replaced free of charge. Variations to battery lifespan can be expected due to operating at extremes of the rated specification, such as high environmental temperatures or repeatedly fully discharging the battery.

Firmware Updates

Current Firmware Version: v16

Update instructions

Note: Updating the firmware will reset the decompression tissue loading.

  1. Ensure that you have the latest Shearwater Cloud installed
  2. In Shearwater Cloud, click or tap on the Connect icon
  3. On your Teric, press the MENU button repeatedly until the Bluetooth option is highlighted and then select it by pressing the FUNC button
  4. After a successful connection is achieved, select UPDATE FIRMWARE in Shearwater Cloud
  5. Follow the instructions in Shearwater Cloud

 

Support Request

SALES & CUSTOMER SUPPORT CENTERS AND REPAIR SERVICE CENTERS

  • For repairs, please contact your nearest Repair Center listed below via email for RMA shipping details.
  • For cloud software, bluetooth connectivity and IT support inquiries, please email info@shearwater.com.
  • For sales & customer support inquiries, please contact your nearest regional sales representative office.

New Zealand Sales & Customer Support

Andrew Simpson
021 2338763
asimpson@shearwater.com

United States Sales & General Customer Support

Curt McNamee
+1-425-418-1425
Everett, WA, USA
cmcnamee@shearwater.com

Canada and California Sales & Customer Support

Alex Tayler
604-669-9958
Richmond, Canada
atayler@shearwater.com

Asia Pacific Sales & Customer Support

Daren Marshall
+61 (0)7 3708 1008
+65 3159 3632
Brisbane, Australia
dmarshall@shearwater.com

US Repair Center

DIVE-Tronix, LLC
Richard Morton
+1-858-775-4099
Snohomish, WA, USA
usaservice@shearwater.com

EU Repair Center

Narked at 90 Ltd
+44.1933.681255
Northamptonshire, UK
info@narkedat90.com

Asia/Pac Repair Center

Rob Edward
+64 21 535378
Wellington, NZ
asiapacservice@shearwater.com