Support & Downloads


Release Notes



Try taking the battery out and leaving it out for at least 5 minutes. This should allow the transmitter to reset, and often solves a loss of communications.

Yes, we will replace the charger under warranty. In the meantime, there are a number of third-party wireless chargers that will work in a pinch.

The best charger we tested so far was the Choetech model (CHOETECH Wireless Charger, Qi Certified T511), and it is quite inexpensive. You can pair this (or the charger included with the Teric) with any portable power pack with a USB output port. The Teric battery is 560mAhr. I would derate a power pack down to about 40% of its capacity due to efficiency losses. Most portable power packs are at least 10,000mAhr (e.g Anker PowerCore 10000). So, (10000 * 0.4) / 560 = 7 charges. At 30 hours (minimum) per charge, this is at least 210 hours of portable operation.


The Teric screen is made of scratch resistant Sapphire glass. Sapphire glass is a 9 on the Mohs scale and is almost as hard as diamonds which is a 10 on the Mohs scale. Because of its hardness, very few things can scratch it. This is why we do not include a screen protector with the Teric.

Firmware Updates

Current Firmware Version: v09

Update instructions

Note: Updating the firmware will reset the decompression tissue loading.

  1. Ensure that you have the latest Shearwater Cloud installed
  2. In Shearwater Cloud, click or tap on the Connect icon
  3. On your Teric, press the MENU button repeatedly until the Bluetooth option is highlighted and then select it by pressing the FUNC button
  4. After a successful connection is achieved, select UPDATE FIRMWARE in Shearwater Cloud
  5. Follow the instructions in Shearwater Cloud


Support Request


Please contact your service center via email for RMA shipping details.

United States Sales & Customer Support

Curt McNamee
Everett, WA, USA

New Zealand Sales & Customer Support

Andrew Simpson
021 2338763

Canada and California Sales & Customer Support

Alex Tayler
Richmond, Canada

Australia Sales & Customer Support

Daren Marshall
+61 (0)7 3708 1008
Brisbane, Australia

US Repair Center

DIVE-Tronix, LLC
Richard Morton
Snohomish, WA, USA

EU Repair Center

Narked at 90 Ltd
Northamptonshire, UK

Asia/Pac Repair Center

Rob Edward
+64 21 535378
Wellington, NZ